Shipping policy
Thank you for visiting Cocomusubi Land Japan! 🌸 If you have any questions about our policies, please don't hesitate to contact us.
📦 Shipping from Japan
All orders are shipped from Japan via Japan Post or DHL Express. We process and ship orders within 3–5 business days (excluding weekends and Japanese public holidays). We are unable to combine multiple orders. We recommend placing one order with everything you'd like. If you realize you've forgotten to add an item after completing your payment, please contact us before requesting a cancellation — we'll do our best to help! You can reach us via our online chat or Contact Us page.
✈️ Shipping Options to the United States
| Method | Estimated Delivery | Insurance | Tracking |
|---|---|---|---|
| ePacket Light | 18–25 business days | ❌ No | ✅ Yes |
| EMS | 12–16 business days | ✅ Yes | ✅ Yes |
| DHL Express | 2–3 business days | ✅ Yes | ✅ Yes |
Please note: ePacket Light does not include insurance. For valuable or fragile items, we recommend choosing EMS or DHL Express.
🚢 Shipping Methods
| Method | Insurance | Tracking |
|---|---|---|
| ePacket Light | ❌ No | ✅ Yes |
| EMS | ✅ Yes | ✅ Yes |
| DHL Express | ✅ Yes | ✅ Yes |
Please note: ePacket Light does not include insurance. For valuable or fragile items, we recommend choosing EMS or DHL Express.
💰 Duties & Taxes
Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
For shipments to the United States: Duties and taxes are collected at checkout. You will not be charged additional duties upon delivery.
⚠️ Important Notice
Once a package has been handed over to Japan Post or DHL, Cocomusubi Land Japan is not responsible for any loss or unexpected issues that may occur during transit. We are happy to assist with tracking inquiries should any delays arise.
✨📦DHL shipment (except the U.S. market)
For DHL Express delivery, please contact us before purchasing as rates vary by package size. We'll provide you with a custom shipping quote.